Terms of use

Aceite Aguilar Segura SL (VAT NUMBER B-90265141), owner of this website, acts under the commercial name of “aoveagura.com”, and states the following terms:

The following terms are set under the Spanish Civil and Commerce code, Law 7/1996 of 15th January, of the Retail Trade Law, and Law 7/1998 of 13th April of General Terms and Conditions.

This Terms and conditions with your order confirmation mean the contact between us. The access to our site aoveagura.com to all or part of its content or services confers you the condition of User and means the full acceptancy of our Terms without any restriction.

Delivery

Prices shown in our online store are valid for Spain or International countries and includes VAT, that will be excluded in case of registered operators of the European Union or non-European previous communication to Aceite Aguilar Segura SL.

In case of bank transfer or credit card, the date of delivery will start the first day of the payment reception in our account.

If you make the payment by bank transfer in one of the bank entities detailed in “Methods of Payment” your order will be handled immediately.

If you make the transfer from other bank, please take into account that this will be not effective till 48 labour hours after the payment is done.

SHIPPING COSTS

NATIONAL SHIPPING

 

INTERNATIONAL SHIPPING

 

Refunds and Returns

Aceite Aguilar Segura SL works for you to be satisfied with your order, therefore if not, you could be refunded. If your order situation is listed below, you should inform to the cooperative in a 7 days’ time from the delivery of the order. You can contact us:

By phone +0034 954 09 14 64 (Spanish)

By Contact us of the web site.

By email info@aoveagura.com (Spanish, English, German, France, Italian)

You should inform about the incidence, and if you wish to receive the same product object of the claim, other product more suitable or the money refund. Out of the 7 days’ time you could not request the return, but you could use the producer guarantee.

Possible cases for returns and refunds:

Once you have received the order:

The product has imperfections or has suffered damages during its transport.
You could return the product in its original packaging, accepting the cooperative all costs arising from the delivery and the return.
Aceite Aguilar Segura SL will be sending you the product free of charge. In case of breaking during the transport it is indispensable to inform us just in the moment of the delivery and document the incidence on the transport receipt.

Returns without incidences

Aceite Aguilar Segura SL offers you the possibility to return your order without any compromise, always in the 7 days’ time as stablished, and being the product in perfect conditions and with the original packaging.
In this case, the client should pay the delivery costs from the devolution.
In case of the products not arriving in perfect conditions, Aceite Aguilar Segura SL has the right to refund you a lower quantity for your order.

If you not receive your order or you wish to cancel or modify it:

If your order has left our warehouse without any incidence, and you do not want the product, Aceite Aguilar Segura SL will request you a compensation for the delivery costs related to the sending and the return.

If your order has not been processed yet, you only have to inform us about its modification or cancelation but it would not have any additional cost for you.